Frequently Asked Questions

• What happened to Kush Bottles?
  • Kush Bottles is now Kush Supply Co., a KushCo Holdings company. We changed the name to better represent our expanding product lines and services.
• I'm interested in investing in Kush Supply Co. Where can I get more information?
  • Please visit Greenlane Investor Relations for more information.
• Do you sell gas and solvents for extraction?
  • Yes, we do! Please call us for more information 888.920.5874 for more information.
• Do you have a distributor program?
  • Of course! Please call 888.920.5874 to find out more about our distributor program.
• I'm interested in getting a new logo. Can you guys help?
  • Anytime! Please call 888.920.5874 to find out more about our design services.
• Are you guys hiring?
  • We are growing fast and are on the lookout for talented individuals with a passion for the cannabis industry. Please visit our careers page on our corporate site, kushco.com for current job postings.
• Can I visit your showroom without an appointment?
  • No, at this time we are not accepting visitors to our facilities. Please contact customer service at 888.920.5874 for more information.
• Where are your warehouses located?
  • California: 23650 Brodaiea Ave, Moreno Valley, CA 92553
  • Massachusetts: 148 Blackstone River Rd, Worcester, MA 01607
• What are your hours?
  • Kush Supply Co. is open from 7:00am to 5:00pm PST, Monday thru Friday.
• Can I place an order and pick it up today?
  • We currently do not offer same day pick-up.
• Do you service Canadian licensed producers?
  • Yes, we do! However, all Canadian customers must order through their account manager. For more information, please call 888.920.5874
• Can I apply for payment terms?
  • Yes! Please call 888.920.5874 to learn more about our financing options. Note: we only approve terms for customers with significant order sizes and reputable financial history.
• When I am looking for products, I see a menu on the left hand side with checkboxes. What are they for?
  • The checkboxes are for quickly filtering down your product search by attribute. For example, you can select "Size: 3 ounce" while looking at glass jars and you will be shown only products that are related to this search.

• Can I get free shipping?
  • We do not offer free shipping. Please contact your account manager or call 888.920.5874 for more info.
• Can I choose a faster shipping method?
  • There are expedited shipping options available at an additional cost.
• Where is my tracking number?
  • Tracking numbers are automatically sent via e-mail once an order has been shipped. All orders are processed and shipped next day regardless of shipping method. Example: If you place an order on Monday during normal business hours, your order will ship Tuesday, which is the next business day.
• What locations do you ship to?
  • We ship to most of the world, depending on the nature of the item and local regulations. We will determine shipping cost and delivery time at checkout.

• How can I place an order?
  • There are plenty of options for placing an order with Kush Supply Co. Please call 888.920.5874 to speak to our customer support team.
• Where’s my order?
  • Log into your account and look under "Purchase History" to see the status of your order. If you require further assistance, please contact our customer service team at 888.920.5874.
• I have an overdue balance. Am I allowed to place a new order?
  • Please contact your account manager for more information on your overdue balance.
• Is there a minimum order amount?
  • Yes, you must purchase a minimum of $2,500 in order to complete check out.
• I did not enter a form of payment at checkout. How do I pay?
  • Please contact customer service to resolve your form of payment 888.920.5874
• Is paying with credit card my only payment option?
  • It is recommended that you use a credit card to avoid delays in your order processing. Other payment options such as cash, checks, and money orders are available. Please contact us at 888.920.5874 for more information.
• Why am I seeing the error message, "Please reduce quantity of item to continue"?
  • When we do not have inventory for an item in your cart, this error message will pop up. Reduce the quantity, or remove the item from the cart, and you may continue with the checkout process. If you are interested in placing a pre-order, please call 888.920.5874 and we may be able to help!
• Why does my order still say Pending Fulfillment?
  • If it has been more than several business days since you placed your order, please call our customer service line 888.920.5874
• I only received part of my order, where are the rest of my items?
  • We have multiple warehouses throughout the U.S. and Canada. Depending on our inventory levels, and your shipping address, we may have split your order into multiple shipments. If you have additional questions, please call 888.920.5874
• Why does my order say partially fulfilled?
  • Your order may ship from multiple warehouses. This means you will receive multiple shipments, and some of them may not have been fulfilled yet.
• Do you accept walk-in orders?
  • No, we do not accept walk-in orders. Please place your order online or through our call center at 888.920.5874

• What products are eligible for returns?
  • Generally speaking, defective or damaged products are eligible for return. Learn more here.
• What products are not eligible for returns?
  • Generally speaking, custom or promotional products are not eligible for return. Learn more here.
• How long do I have to return an item?
  • Within fifteen (15) days of delivery of product, a notice of intent to return and reason therefore must be sent to Kush Supply Co. Returns must be sent to Kush Supply Co. within thirty (30) days of delivery of product and postmarked within that time. Learn more here.
• How do I initiate a return?
  • Before the proposed return product can be shipped, a Return Material Authorization Form (“RMA”) must be completed by the customer. The completed form may be submitted digitally on Kush Supply Co. website at www.kushsupplyco.com; otherwise the form can be obtained from the sales representative and submitted with the shipment of the product being returned. If the proposed return is a direct result of damaged/defective product that is the fault of/responsibility of Kush Supply Co., then the appropriate sales rep will complete the RMA form on the customer’s behalf.
• When returning a product, are there any special shipping instructions?
  • Product must be returned in its original packaging and original delivery box. Unless the damage or defect was caused by or was the responsibility of Kush Supply Co., the Company has NO responsibility for the return shipping costs and assumes no responsibility for a refund in the event a return package is lost, stolen or misplaced (nor does Kush Supply Co. assume any responsibility for damage to the return shipped product in the event a refund is denied and then re-shipped to the customer). Note: Customer needs to follow directions provided for return address and write the RA# on the box.
• Can Kush Supply Co. deny my return?
  • Any refund is subject to a satisfactory review and inspection by Kush Supply Co. as to whether the product is returnable, damaged or defective, and in full compliance with these terms and conditions. Should Kush Supply Co. not accept the return, it will provide notice of its decision and the reason(s) therefore. In that event, Kush Supply Co. will return the product to the customer at the customers’ expense for shipping. The customer retains the right to request Kush Supply Co. to dispose of the product.
• When will I get a refund for my return?
  • If the refund request is approved, it will be processed within five (5) days thereafter and a credit will be automatically applied to your credit card or original method of payment. Please allow two (2) to three (3) weeks from the return shipped date for your account to be credited and 1-2 billing cycles for the credit to appear on your statement.
• When do I have to pay a 30% restocking fee?
  • If you initiate a return of a product that you no longer need or ordered by error, there will be 30% restocking fee.

• Where can I find the specs/dimensions of an item? Example: The diameter of a pop top bottle or the capacity of an exit bag?
  • All details of a product can be found on the product page under the "Additional Information" fields towards the bottom of the page.
• I can't find the size I want of a certain product. What should I do?
  • Let us know! Please call 888.920.5874 for more product information. If we don't have a certain size in stock, we may be able to find it for you!
• Can I get a custom product?
  • Yes! We specialize in all types of custom branded packaging from label applications to hypercustom designs. Please call 888.920.5874 for more information.
• Can I design my own product?
  • Yes! We offer a variety of design services to meet different level of customization requests. Please call 888.920.5874 for more information.
• I would like to purchase a certain product, but I can't find it on your website. What should I do?
  • If you have purchased the product from us before, please call 888.920.5874 to find out about its availability. If the product is found on another website, or from another seller, please let us know and we will do our best to accommodate you.
• What does "child resistant" mean?
  • Child resistant packaging is designed to prevent children under the age of 5 from accessing household products, pharmaceuticals, and other products from unintended intake. The packaging must also be easy enough for adults between the ages of 50-70 to open. All child resistant products have been third-party tested and certified to pass Title 16 CFR 1700.
• I don't know if a product is compliant with my state laws. How can I find out?
  • We may be able to offer product suggestions for your market. Please call 888.920.5874 to find out more about your local compliant packaging.
• Do you sell smoke shop accessories and glass pieces?
  • No, we no longer carry smoke shop accessories or other paraphernalia.
• Can I purchase in a smaller quantity?
  • No, items are sold in specified cases and cannot be broken down into smaller quantities. If the item is sold in a 200 quantity case pack you must purchase at that quantity.
• How many grams fit in a 30 Dram pop top?
  • The recommended amount of grams for this size is 7g. Amounts may vary depending on the flower.
• How many grams fit in a 13 Dram pop top?
  • The recommended amount of grams for this size is 1g. Amounts may vary depending on the flower.
• Why are lids and jars sold separately?
  • For some jars there are multiple lid options, including different colors and child resistant options. You can pick the style of lid you want to match with your choice of jar. Please make sure they are compatible before purchasing.
• What is CCELL®?
  • CCELL® is the industry leading vaporizer hardware for cannabis oils. We are an authorized distributor and offer our customers full spectrum services for their vape platform. Please call 888.920.5874 for more information.
• What vape cartridge do you recommend?
  • Our best sellers are CCELL® cartridges. They are designed for thicker oils with a standard 2.0mm aperture. They also come in smaller aperture sizes, 1.0mm and 1.5mm, for thinner oils. Please call 888.920.5874 for more specific recommendations.
• Do I have to purchase CCELL® mouthpieces and bases separately ?
  • Yes, the mouthpieces and bases are sold separately for CCELL®.
• Does any CCELL® mouthpiece fit both glass and plastic CCELL® bases?
  • No, the mouthpiece will say whether it is meant for plastic or glass bases in the description. Please make sure your mouthpiece and base are compatible.
• My CCELL® is defective. Is it covered under warranty?
  • If you wish to return your product within the 15-day period, then we can accept any defective items. If it's outside the 15-day period, we cannot accept the return. Please contact our team for assistance with defective items at 888.920.5874 or email customerservice@kushsupplyco.com

• I have payment terms, where can I see my balance?
  • Please navigate to "My Account" from the footer and log in. On the left-hand side menu, you can see your account balance under the "Billing" tab.
• Can I see my past orders?
  • Yes! Please navigate to "My Account" from the footer and log in. On the left-hand side menu, you can see your purchase history, returns, reorder items, and quotes under the "Purchases" tab.
• How do I update the e-mail address on my account?
  • 1. Log into your account 2. Navigate to your "Account Overview" at the top right and under "Settings" click "Profile Information". 3. Under "Email", click "Change Address".
• Can I save a credit card for future orders?
  • Yes! Please navigate to "My Account" from the footer and log in. On the left-hand side menu, you can add credit cards under the "Settings" tab.